Subprocessors
These providers help us run Kartwise and may process personal data on behalf of the stores that use it. Last updated 2026-10-14. We give at least 14 days' notice before adding a new subprocessor.
| Subprocessor | Purpose | Location |
|---|---|---|
| Shopify Inc. | Platform the app runs on; billing; order, product and customer-account APIs | Global |
| Fly.io, Inc. | Application hosting | United States |
| Amazon Web Services, Inc. | Primary database (encrypted at rest, with periodic encrypted snapshots) | United States (us-east-1) |
| MongoDB, Inc. (Atlas) | Search index of the store's products, pages and FAQs | United States |
| Upstash, Inc. | Short-lived cache and rate limiting | United States |
| OpenAI, L.L.C. | Generates chat replies; reads product photos customers upload for search | United States |
| Twilio Inc. (SendGrid) | New-claim notification emails to the merchant (only if enabled) | United States |
Questions: hello@double-cart.com